How we use your data
Owner and Data Controller
Manor of Groves Hotel, Golf & Country Club
Owner contact email: email@example.com
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation 2018)
This policy refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.
Manor of Groves Ltd uses the information collected from you to provide quotations, make telephone contact and to email you marketing information which we believe may be of interest to you and your business. We shall maintain a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. We may from time to time use such information to collect statistics about the behaviour of visitors to our website.
Any information Manor of Groves Ltd holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.
Legal basis for processing any personal data
To meet contractual obligations to our clients and to also respond to enquiries.
Legitimate interests pursued by Manor of Groves Ltd
To promote the marketing and services offered by Manor of Groves Ltd.
Through agreeing to this privacy notice you are consenting to Manor of Groves Ltd processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing firstname.lastname@example.org or writing to us.
Manor of Groves Ltd may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Manor of Groves Ltd requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.
We may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. We may also enforce our Terms and Conditions, including investigating potential violations of our Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Manor of Groves Ltd, our clients and/or the wider community.
We will process personal data during the duration of any contract and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After seven years any personal data not needed will be deleted.
Data is held in The United Kingdom using different (multiple) servers. Manor of Groves Ltd does not store personal data outside the EEA.
Your rights as a data subject
At any point whilst Manor of Groves Ltd is in possession of or processing your personal data, all data subjects have the following rights:
· Right of access - you have the right to request a copy of the information that we hold about you.
· Right of rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete.
· Right to be forgotten - in certain circumstances you can ask for the data we hold about you to be erased from our records.
· Right to restriction of processing - where certain conditions apply you have a right to restrict the processing.
· Right of portability - you have the right to have the data we hold about you transferred to another organisation.
· Right to object - you have the right to object to certain types of processing such as direct marketing.
In the event that Manor of Groves Ltd refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
Manor of Groves Ltd at your request can confirm what information it holds about you and how it is processed
To access what personal data is held, identification will be required
Manor of Groves Ltd will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Manor of Groves Ltd is dissatisfied with the quality, further information may be sought before personal data can be released.
You will be asked to bring a copy of identification (passport) with you for all interviews. We take a scanned copy of the passport for our records, however, if your application is unsuccessful this record will be destroyed.
In the event that you wish to make a compliant about how your personal data is being processed by Manor of Groves Ltd, you have the right to complain to Manor of Groves Ltd. If you do not get a response within 30 days you can complain to the Data Protection Regulator.
Latest update: 18th November 2019
Following yesterday's announcement of the new lockdown starting today, Manor of Groves will remain open for key workers and business travellers, this will be on a room only basis as our bar and restaurants will be closed. We will be offering a take away continental breakfast bag option.
Our Health club and spa and golf course are now closed.
Unfortunately we are unable to accept bookings for guests travelling for leisure.
We will be contacting all guests and members who are impacted by this change, please bear with us, we will try to do this as quickly as possible.
Most importantly we hope that you stay safe and well during this time.
The team at Manor of Groves